Outsource and manageUK-based teams

Sourcefit is a UK outsourcing and managed staffing provider. We recruit, employ and manage UK-based teams on your behalf, so you direct the work while we handle recruitment, HR, payroll, equipment, workspace and day-to-day operations, with an accountable UK point of contact from the first hire.

No locked-in contracts · UK-based delivery · Transparent cost-plus pricing

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    One partner for UK-based teams

    Sourcefit is a business process outsourcing and managed staffing company founded in 2009. In the UK, Sourcefit recruits, employs and manages dedicated teams on behalf of client companies, so you get the people and the output you need without building your own hiring, HR and payroll operation. If your requirements later extend beyond the UK, the same account can add teams in any of Sourcefit’s six global delivery locations.

    Onshore UK delivery.
    UK GDPR aligned.
    10+
    Languages across the network
    6
    Global delivery locations
    2,000+
    Team members worldwide
    ISO 27001
    2022 certified information security

    Founding year, footprint and headcount are Sourcefit worldwide figures. UK delivery is provided through Sourcefit Northern Ireland Limited.

    Madagascar Map
    Time zone alignment
    Time zone alignment
    Antananarivo, Madagascar
    Sourcefit Madagascar office
    Real cost savings
    Real cost savings
    Antananarivo, Madagascar
    Sourcefit Madagascar office
    French-first bilingual talent
    French-first bilingual talent
    Antananarivo, Madagascar
    Sourcefit Madagascar office
    An established francophone hub
    An established francophone hub
    Antananarivo, Madagascar
    Sourcefit Madagascar office

    One strategic base, built for EMEA time zone overlap.

    Antananarivo gives Sourcefit clients a French-English bilingual delivery base with working hours that line up with the European business day.

    Time zone alignment
    Time zone alignment

    East Africa Time (UTC+3) puts Madagascar 2 to 3 hours ahead of most of Europe, with no night shifts required.

    Real cost savings
    Real cost savings

    Labor costs run well below equivalent hiring in Europe or the US, backed by a fast-growing outsourcing sector.

    French-first bilingual talent
    French-first bilingual talent

    French and Malagasy are the official languages, with a workforce that is predominantly bilingual in French and growing in English.

    An established francophone hub
    An established francophone hub

    More than 500 French companies already outsource to Madagascar, per Talenteum, early 2025, alongside a growing base of English-speaking clients.

    Local leadership, global standards

    Sourcefit’s Madagascar operation is led by Yannick Antoinette, Country Manager. Yannick is a seasoned professional with over 15 years in the contact center industry, dedicated to perfecting operations management and ensuring that contact centers run smoothly and efficiently.

    Yannick excels in performance optimization, team leadership and customer satisfaction, and his expertise extends to conducting meticulous operational audits, evaluating and enhancing standards, and ensuring compliance across large teams and complex projects.

    Country Manager

    Yannick Antoinette leads Madagascar delivery

    15+ years

    Contact center industry experience

    Operations and audits

    Performance optimization and compliance expertise

    Country Manager, Madagascar

    Yannick Antoinette

    “I care most about how well our teams perform, how strong their leadership is, and how satisfied our clients are with the results, always with a keen focus on achieving organizational goals and driving continuous improvement.”

    Why companies choose Sourcefit for Madagascar outsourcing

    Madagascar teams with real operational support

    Recruitment, HR, IT, facilities and account management work together behind every dedicated team.

    01

    Transparent pricing

    Cost-plus pricing lists salary, statutory contributions, equipment, office space and management fee. See the pricing page.

    02

    EMEA time zone alignment

    Overlapping hours with London, Paris, and Brussels mean live meetings and same-day turnaround, with no async delays or handoff lag.

    03

    French-first bilingual talent

    A deep, actively-trained recruitment pipeline gives clients access to fluent bilingual agents at every experience level, from entry-level support to senior specialists.

    04

    Compliance and security

    ISO/IEC 27001:2022, ISO/IEC 27701:2019, PCI DSS controls, GDPR-aligned and Law 2014-038-aligned protocols. See certifications and awards.

    05

    A fast-growing market

    Madagascar’s BPO sector has grown to more than 15,000 jobs across roughly 230 companies, per the country’s 2023-2028 Digital Strategic Plan.

    06

    Scalable support

    Start with one person, then scale into departments without changing vendors.

    Independently certified and assessed across security, privacy and operational controls.

    Leading Madagascar outsourcing specializations

    Dedicated teams across our most-requested functions.

    Customer service

    Voice, email and live chat teams in French and English. Explore CX roles.

    Technical support

    Helpdesk, tier-1 and tier-2 technical support coverage. Explore tech support roles.

    Digital marketing

    Campaign execution, content and reporting support. Explore marketing roles.

    Software development

    Java and full-stack developers for build and support work. Explore development roles.

    Data and research

    Data analytics, research support and back-office processing. Explore data roles.

    Recruitment and HR support

    Sourcing, screening and back-office HR administration. Explore HR roles.

    Built to reach EMEA and francophone markets

    Madagascar’s French-first bilingual workforce gives Sourcefit clients a direct line into francophone Europe, Africa and the broader EMEA region. Sourcefit’s Antananarivo team supports:

    500+ French companies already outsourcing here

    More than 500 French companies were using Malagasy service providers for digital, administrative and customer support work as of early 2025, per Talenteum.

    EMEA time zone overlap

    East Africa Time keeps Madagascar teams working in step with London, Paris, and Brussels business hours.

    Cultural affinity with France

    Shared history and business culture with francophone Europe support smoother team integration.

    Growing English capability

    English proficiency is rising fastest among younger graduates, giving clients a growing pool of trilingual agents as teams scale.

    How Sourcefit pricing works

    Sourcefit uses a transparent cost-plus model. Every monthly invoice itemises the staff member’s salary, statutory contributions, equipment, workspace and Sourcefit’s management fee, with no deposits, hidden mark-ups or first-invoice surprises, and no locked-in contracts.

    Because every role is quoted to its seniority, schedule and systems, pricing is confirmed through a short role brief rather than a fixed list.

    Starting average

    $1,026

    per full-time employee, per month

    What the monthly rate includes

    Rates are all-inclusive and confirmed after the role brief. Each quote reflects seniority, schedule, systems and training requirements.

    • Staff salary
    • Statutory contributions
    • Equipment
    • Workspace
    • HR and payroll
    • Management support

    What clients say about working with Sourcefit stories

    • We’ve been extremely happy with our decision to work with Sourcefit. Our industry is extremely competitive and outsourcing has been an important part of our strategy to lower costs and boost service levels. Sourcefit has provided excellent staff and helped us to integrate them with our local team and our overall process. We’ve been extremely happy with our decision to work with them.

      Jared Dialogix
    • I have used Sourcefit to source talent for my workforce. Their services have made securing talent much more efficient than if I had to complete the task myself. My Account Manager and Senior Talent Acquisition Specialist are extremely approachable, appear to be always available, listen to my requirements, and appear to be able to source really good talent in short time frames. Changes to my requirements are no problem. I have found my time partnering with Sourcefit to be productive for my organisation.

      Scott Practice Protect
    • They understand the need for speed and excellence in a fast-paced workplace. Their support is reliable, and they take pride in collaborating with us.

      Valerie MasTec Communications Group
    • They have become a valuable extension of our operations, providing reliable support that has contributed to our success.

      JJ Greenfield Global
    • Great team to work with and very accommodating to meet our requirements.

      Lukasz Fireshield Services
    • Building application development teams locally is extremely challenging both in terms of costs and talent availability. Luckily, we were introduced to Sourcefit and they helped us create our own offshore team, which proved to be a great solution to both problems. Their team has supported us every step of the way.

      Alex Offshorly Ltd
    • When we outsourced our first position several years ago I never imagined that so many of our design and construction support roles could be handled by remote staff. But from CAD specialists, to estimators, production managers and accountants we have had great success.

      Ian Focus Shopfit

    UK outsourcing FAQ

    Direct answers to the questions UK buyers ask most.

    • How does Sourcefit’s UK staffing model work?

      Sourcefit recruits, employs and manages UK-based staff on your behalf. You direct the work and set priorities, while Sourcefit handles recruitment, HR, payroll, equipment, workspace and day-to-day employment operations through one accountable point of contact.


    • How does pricing work?

      Sourcefit uses a transparent cost-plus model. Each monthly invoice itemises salary, statutory contributions, equipment, workspace and the management fee, with no deposits or hidden mark-ups and no locked-in contracts. Pricing is confirmed through a short role brief.


    • Where is Sourcefit’s UK operation based?

      Sourcefit’s UK operation runs through Sourcefit Northern Ireland Limited, based at 1 Downshire Road, Newry, BT34 1ED. This provides a UK base for recruitment, employment, commercial support and account management.


    • What is the minimum team size, and can we scale?

      You can start with a single role and scale into a full department over time, subject to the roles and delivery requirements. There is no requirement to commit to a fixed headcount.


    • Can data-sensitive or regulated work stay in the UK?

      Yes. Sourcefit can build UK-based teams for workflows that need to stay onshore, backed by ISO/IEC 27001:2022 certified information security and delivery protocols aligned to UK GDPR and the Data Protection Act 2018. The exact controls are confirmed during solution design.


    • Can we extend beyond the UK later?

      Yes. Sourcefit operates six delivery locations across the Philippines, South Africa, the Dominican Republic, Madagascar, Armenia and the United Kingdom. If your needs later extend offshore or nearshore, additional teams can be added under the same account.


    • Is Sourcefit certified for information security?

      Sourcefit is certified to ISO/IEC 27001:2022 for information security management and holds a SOC 2 Type 1 report, with Type 2 in progress. Certificate scope can be confirmed for your proposed delivery solution.


    • How much management time does a team require?

      Sourcefit handles day-to-day HR, payroll, IT and facilities. Your team directs priorities, quality and the work itself, so your management time focuses on output rather than administration.


    • Outsourcing or employer of record: what is the difference?

      With traditional outsourcing, a provider takes over a whole function and manages the work to agreed outcomes. With an employer of record or staff-leasing model, the provider is the legal employer and handles payroll, HR and compliance while you direct the day-to-day work. Sourcefit’s UK teams use the employer of record and staff-leasing model, so you keep control of the work.


    • Does Sourcefit handle UK payroll and right-to-work checks?

      Yes. Under the managed employment model, Sourcefit handles UK payroll, statutory contributions and right-to-work checks as part of employing the team on your behalf. Specific responsibilities are set out in the service agreement.


    • How quickly can a UK team start?

      Timelines depend on the role, seniority and volume. Sourcefit confirms a recommended timeline as part of the role brief rather than quoting a fixed figure, so the estimate reflects the actual requirement.


    • Which industries does Sourcefit support?

      Sourcefit supports a range of sectors, including customer-facing, finance, technology and data-driven operations, with particular attention to data-sensitive and regulated work where onshore delivery and information security matter. The right setup is confirmed during solution design.


    Related outsourcing insights

    Practical guides for budgeting, comparing locations and building your first team.

    Cost planning

    The true cost of outsourcing

    What is included, what can be hidden, and how to budget beyond salary alone.

    Read the cost guide

    Team setup

    Building your first team

    A practical guide to choosing roles, setting expectations and building a rhythm.

    Plan your team

    Customer experience

    Build an offshore CX team

    How customer-experience teams are structured, managed and scaled for quality.

    Explore CX outsourcing.

    Company and compliance details

    Key references behind the company, compliance and pricing statements on this page.

    UK company

    Sourcefit Northern Ireland Limited
    1 Downshire Road, Newry, BT34 1ED
    Part of the Sourcefit group, delivering outsourcing since 2009.

    Certifications

    Information security certified to ISO/IEC 27001:2022, with a SOC 2 Type 1 report and Type 2 in progress. See the certifications page for current scope.

    Pricing

    Transparent cost-plus model with itemised monthly invoicing and no locked-in contracts. See the pricing page and request a role-specific quote.

    Build your UK team with a partner that
    handles the operation and the
    compliance.

    ISO/IEC 27001:2022 certified · UK GDPR and Data Protection Act 2018 aligned · Transparent cost-plus pricing · No locked-in contracts · Delivering outsourcing since 2009

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