IT support outsourcing services

Stop spending your budget on expensive in-house IT teams. Outsourcing IT support gives you experienced technicians available 24/7 without the overhead.

Technical problems don’t wait for business hours, and building internal IT capacity means constant recruiting, training, and managing staff who may not have seen the range of issues your systems can face.

Reduce IT costs

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    Why Sourcefit?

    Sourcefit’s IT support outsourcing service

    IT support should solve problems quickly without breaking your budget. That’s the goal behind every IT support team we build at Sourcefit.

    Our IT support professionals work from five strategic global locations, giving you round-the-clock technical coverage and expertise.

    They’re experienced with diverse technology stacks, trained in your systems and processes, and supported by reliable infrastructure that ensures they can help you when problems arise.

    What makes it work

    Support when you actually need it

    Get 24/7 availability across different time zones. Technical problems happen outside business hours, and waiting until Monday morning isn’t always an option.

    Infrastructure built for IT support

    We have state-of-the-art facilities with redundant internet connections and backup power systems. Technical support requires reliable infrastructure. We don’t cut corners on the tools our staff need to help you.

    Offshore cost savings without compromise

    Get professional IT support for a fraction of domestic market costs while maintaining the technical expertise and service quality your business requires.

    Technical staff who understand your problems

    Domain expertise comes from years of working with different technical environments. Our IT professionals have seen the problems you’re dealing with and know how to fix them properly.

    What we offer

    We offer comprehensive IT support outsourcing solutions for your technical infrastructure, user support, and system maintenance needs.

    Our skilled IT support specialists can handle everything from routine troubleshooting to complex systems maintenance with consistency, quality, and rapid response times.

    Here’s what our IT support teams can do

    Tier 1 and 2 help desk support — Top BPO Solutions | Outsourcing Services In The Philippines

    Tier 1 and 2 help desk support

    Gain first-line technical assistance for user issues, password resets, software problems, and basic troubleshooting to keep your team productive and minimize downtime.

    Technical support engineering — Top BPO Solutions | Outsourcing Services In The Philippines

    Technical support engineering

    We provide advanced problem resolution for complex technical issues requiring deeper system knowledge, diagnostics, and multi-step troubleshooting procedures.

    System administration — Top BPO Solutions | Outsourcing Services In The Philippines

    System administration

    Maintain stable IT infrastructure and prevent issues before they occur with server management, user account administration, security updates, and system monitoring.

    Network support services — Top BPO Solutions | Outsourcing Services In The Philippines

    Network support services

    Network monitoring, connectivity troubleshooting, performance optimization, and infrastructure maintenance to ensure reliable network operations.

    Application support — Top BPO Solutions | Outsourcing Services In The Philippines

    Application support

    Maximize application performance and user adoption across your organization with software installation, configuration, updates, and user training.

    Tier 1 and 2 help desk support — Top BPO Solutions | Outsourcing Services In The Philippines

    Desktop support

    We employ hardware troubleshooting, software installation, device configuration, and end-user technical assistance to maintain productivity across all workstations.

    How you benefit from outsourcing IT support to Sourcefit

    Let’s talk IT support

    1. IT support providers cost less than internal staff Focus only on technical functions with lower cost per client than hiring full-time employees with salaries, benefits, and office space.
    2. Access years of collective technical experience IT professionals who have worked with multiple clients and technical environments bring solutions you might not discover through internal trial and error.
    3. Complement your existing technical staff Handle routine technical requests and user problems, letting your internal IT staff work on strategic projects and system improvements.
    4. Transfer technical risk to experts Partner with IT professionals who understand the industry and can help avoid expensive mistakes that happen when businesses handle everything internally.
    5. Scale technical support as needed Add IT support staff during system upgrades, software rollouts, or peak periods. Scale down during quiet times without hiring complexity.
    6. Fixed monthly costs Clear pricing for IT support with no surprise charges for after-hours support, emergency response, or technical escalations.

    Why choose Sourcefit for IT support outsourcing

    Proven track record across industries

    We’ve handled technical issues for companies ranging from small startups to Fortune 500 operations across diverse industries and technology environments.

    Global presence for technical excellence

    Access to skilled IT professionals from the Philippines, South Africa, Armenia, the Dominican Republic, and Madagascar means we can find specialists with the right technical skills and time zone alignment for your needs.

    Complete IT support team building

    Build your IT support team with professionals across all functions—from tier 1 help desk support to technical support engineers, system administrators, network specialists, and cloud support staff.

    Long-term technical partnerships

    We focus on building dedicated IT support teams that understand your systems and grow with your technology needs. Our goal is to become an extension of your IT operations, not just provide quick fixes.

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    IT support outsourcing pricing

    Position requirement

    • Entry level
    • Mid level
    • Expert level

    Outsourcing

    *monthly
    • $980
    • $1,100
    • $1,300
    Fixed monthly costs based on your support requirements. No surprise charges for after-hours support, emergency response, or technical escalations.

    FAQs

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