Overview
A U.S.-based SaaS and IT solutions company partnered with Sourcefit to expand its operational capacity through a compliant and scalable EORganic model. As the company’s customer base and technical demands grew, it needed a partner capable of hiring and managing skilled support personnel offshore while ensuring cost control, legal compliance, and HR transparency.
Sourcefit designed and now operates the EOR program, providing full employment, HR, and payroll management while the client oversees day-to-day operations. The partnership enables continuous coverage, workforce stability, and seamless integration with the client’s internal systems and processes.
The challenge
- Rapid growth created pressure on internal HR and administrative infrastructure.
- The client needed to expand technical and support functions into new markets without establishing a legal entity.
- Ensuring compliance with labor, tax, and data protection standards was critical to sustainable expansion.
- The company sought a long-term partner capable of managing recruitment, onboarding, and retention while maintaining full transparency.
Our approach
Sourcefit launched the engagement under its Employer of Record (EOR) framework, handling all employment, HR, payroll, and compliance responsibilities while the client retained full operational oversight.
A 70-member team was recruited across technical support, customer success, onboarding engineering, and marketing operations. Each employee was hired, trained, and onboarded under Sourcefit’s local employment infrastructure.
During setup, Sourcefit:
- Conducted multi-stage recruitment and background checks to secure top-tier technical talent.
- Managed all employment contracts, benefits, and payroll in compliance with local labor laws.
- Integrated HR and IT systems for synchronized attendance, reporting, and compliance visibility.
Today, Sourcefit’s HR, IT, and Client Success teams manage employment, retention, and compliance, while the client directs daily workflows and performance. The program continues to operate under Sourcefit’s transparent cost-plus model, giving the client full visibility and scalability as business needs evolve.
Results
- 70 active employees employed under Sourcefit’s EOR framework
- 100% compliance with local employment and tax regulations
- 24/7 coverage maintained across U.S. and APAC time zones
- 40% faster response times for technical support
- 90%+ first-contact resolution rate for end-user tickets
- High retention and continuity supported by proactive HR engagement and training
Key takeaways
- EOR as a growth engine: The partnership enabled rapid, compliant expansion without legal or administrative risk.
- Full visibility and control: The cost-plus structure provides financial transparency while maintaining client-led oversight.
- Long-term workforce stability: Dedicated HR management and engagement programs sustain retention in high-skill roles.
Industry learnings
Technology and SaaS companies increasingly rely on EOR solutions to expand globally without establishing local entities. This model allows fast-growing organizations to focus on innovation and customer delivery while Sourcefit manages HR, payroll, and compliance behind the scenes.
The engagement demonstrates how a strategic EOR partnership can function as a global operations backbone — supporting scale, compliance, and workforce stability simultaneously.
Learn more
Sourcefit helps technology and SaaS companies expand through compliant, transparent EOR services and staffing solutions.
Learn how SourceCX strengthens customer experience through integrated support, and how WorkingAI enhances workforce management with automation, analytics, and process intelligence.
Contact our technology solutions team to explore scalable global expansion through Sourcefit’s EOR model.
