Live chat support outsourcing services
Your customers expect instant answers. Our live chat support outsourcing service gives you professional agents who actually know your product or service and can solve problems in real-time.
Please contact us for a free consultation
Why Sourcefit?
Sourcefit’s live chat support outsourcing service
Live chat should convert visitors into customers while providing instant problem resolution. That’s the goal behind every live chat team we build at Sourcefit.
Our live chat specialists work from five strategic global locations, providing round-the-clock chat coverage and expertise.
They’re trained in your product knowledge, experienced with your industry requirements, and supported by infrastructure that ensures real-time customer interactions never drop.
What makes it work
When you choose Sourcefit, you gain access to proven processes,
experienced professionals, and measurable results. Here’s why businesses worldwide rely on us:
24/7 coverage options
Agents across five countries provide round-the-clock chat availability without gaps between shift changes or regional holidays.
Offshore cost advantages
Professional live chat support at a fraction of domestic market costs while maintaining the response speed and service quality your customers expect.
Multilingual support teams
Agents available for English, French, and Spanish chat support, eliminating language barriers for international customer bases.
Proven track record since 2009
We’ve handled customer interactions for startups through Fortune 500 companies. Live chat is just one part of our broader customer service expertise.
What we offer
We offer comprehensive live chat support outsourcing solutions for your customer service, sales conversion, and technical support needs.
Our skilled live chat specialists can handle everything from product questions to complex troubleshooting with real-time response and industry-specific expertise.
Get expert help with
SaaS live chat outsourcing
Agents are trained on your software interface and common user workflows, such as, technical troubleshooting, feature explanations, billing questions, and trial conversions.
E-commerce live chat outsourcing
Agents who understand sales psychology and can guide purchase decisions, including product recommendations, order tracking, return policies, and checkout assistance.
Fintech live chat outsourcing
Agents are trained in financial services standards and fraud prevention, including account verification, transaction support, security protocols, and regulatory compliance.
Edtech live chat outsourcing
Agents understand learning management systems and educational workflows. They provide support for course navigation, technical platform support, assignment help, and student engagement.
Health and wellness live chat outsourcing
With healthcare industry compliance training, agents help with appointment scheduling, insurance questions, HIPAA-compliant patient support, and wellness program assistance.
Out-of-hours live chat outsourcing
Get coverage when your internal team is offline. Agents in different time zones handle the hand-off, so your customers get consistent support around the clock.
Recipient of Gold Stevie®
Award for HR Innovation
Recognized for excellence
Built on a foundation of trust
Why choose Sourcefit for live chat support outsourcing?
Industry-specific expertise across sectors
We’ve provided live chat support across industries including SaaS, e-commerce, fintech, edtech, health and wellness, and other specialized sectors requiring compliance knowledge and technical expertise.
Global presence for live chat expertise
Access to professional agents from the Philippines, South Africa, Armenia, the Dominican Republic, and Madagascar means we can find specialists with the right timezone coverage and cultural understanding for your customer base.
Complete live chat team building
Build your live chat team with agents experienced in customer service, technical support, sales conversion, and industry-specific compliance requirements who understand chat-specific communication skills.
Long-term customer relationship focus
We focus on building dedicated live chat teams that understand your product and customer needs over time. We aim to become an extension of your customer service, not just provide quick responses.
Enterprise-grade chat infrastructure
Reliable facilities with redundant internet connections, backup power systems, and secure workstations designed specifically for real-time customer interactions and data protection.
Live chat support outsourcing pricing
Position requirement
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Entry level
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Mid level
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Expert level
Outsourcing
*monthly
- $980
- $1,100
- $1,300
Straightforward pricing, no setup fees, long-term contracts, or hidden charges.
FAQs
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Do you provide chat support in languages other than English?
Yes, our global teams include native speakers for English, French, and Spanish live chat support, with agents trained in culturally appropriate customer service approaches.
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Can you handle both sales and support chats?
Our agents can be trained for different chat types including pre-sales inquiries, technical support, billing questions, and post-purchase assistance based on your business needs.
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How do you maintain quality and consistency across chat agents?
We use quality assurance monitoring, regular training updates, standardized response templates, and performance metrics to ensure all agents maintain a consistent service quality.
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What chat platforms and software do your agents use?
Our agents are experienced with major live chat platforms including Zendesk Chat, Intercom, LiveChat, Freshchat, Drift, and can adapt to your existing chat software and CRM integrations.
