Live chat support outsourcing services

Your customers expect instant answers. Our live chat support outsourcing service gives you professional agents who actually know your product or service and can solve problems in real-time.

Get live chat support today

Please contact us for a free consultation

Please leave this field empty.

By clicking the submit button, you confirm that you have read and agreed to our privacy policy.

Why Sourcefit?

Sourcefit’s live chat support outsourcing service

Live chat should convert visitors into customers while providing instant problem resolution. That’s the goal behind every live chat team we build at Sourcefit.

Our live chat specialists work from five strategic global locations, providing round-the-clock chat coverage and expertise.

They’re trained in your product knowledge, experienced with your industry requirements, and supported by infrastructure that ensures real-time customer interactions never drop.

What makes it work

24/7 coverage options

Agents across five countries provide round-the-clock chat availability without gaps between shift changes or regional holidays.

Offshore cost advantages

Professional live chat support at a fraction of domestic market costs while maintaining the response speed and service quality your customers expect.

Multilingual support teams

Agents available for English, French, and Spanish chat support, eliminating language barriers for international customer bases.

Proven track record since 2009

We’ve handled customer interactions for startups through Fortune 500 companies. Live chat is just one part of our broader customer service expertise.

What we offer

We offer comprehensive live chat support outsourcing solutions for your customer service, sales conversion, and technical support needs.

Our skilled live chat specialists can handle everything from product questions to complex troubleshooting with real-time response and industry-specific expertise.

Get expert help with

SaaS live chat outsourcing

Agents are trained on your software interface and common user workflows, such as, technical troubleshooting, feature explanations, billing questions, and trial conversions.

E-commerce live chat outsourcing

Agents who understand sales psychology and can guide purchase decisions, including product recommendations, order tracking, return policies, and checkout assistance.

Fintech live chat outsourcing

Agents are trained in financial services standards and fraud prevention, including account verification, transaction support, security protocols, and regulatory compliance.

Edtech live chat outsourcing

Agents understand learning management systems and educational workflows. They provide support for course navigation, technical platform support, assignment help, and student engagement.

Health and wellness live chat outsourcing

With healthcare industry compliance training, agents help with appointment scheduling, insurance questions, HIPAA-compliant patient support, and wellness program assistance.

Out-of-hours live chat outsourcing

Get coverage when your internal team is offline. Agents in different time zones handle the hand-off, so your customers get consistent support around the clock.

How you benefit from outsourcing live chat support to Sourcefit

Book a Call

No recruitment delays Skip hiring, training, and managing chat agents. We provide experienced customer service representatives who start handling chats immediately without onboarding delays.

Lower staffing costs Outsourced chat agents cost significantly less than hiring full-time employees needing benefits, office space, and equipment. All while delivering the same or better service quality.

Scalable team size Add agents during product launches or peak seasons. Scale down during quiet periods without layoffs or empty desk costs.

Industry knowledge transfer Agents trained on similar businesses bring best practices and common solutions without developing chat procedures from scratch through trial and error.

Real-time performance monitoring Receive continuous oversight and quality assurance to ensure chat responses meet your standards and customer satisfaction targets.

Instant response capability Professional agents are ready to handle multiple simultaneous chats with fast response times that keep customers engaged and satisfied.

Why choose Sourcefit for live chat support outsourcing?

Industry-specific expertise across sectors

We’ve provided live chat support across industries including SaaS, e-commerce, fintech, edtech, health and wellness, and other specialized sectors requiring compliance knowledge and technical expertise.

Global presence for live chat expertise

Access to professional agents from the Philippines, South Africa, Armenia, the Dominican Republic, and Madagascar means we can find specialists with the right timezone coverage and cultural understanding for your customer base.

Complete live chat team building

Build your live chat team with agents experienced in customer service, technical support, sales conversion, and industry-specific compliance requirements who understand chat-specific communication skills.

Long-term customer relationship focus

We focus on building dedicated live chat teams that understand your product and customer needs over time. We aim to become an extension of your customer service, not just provide quick responses.

Enterprise-grade chat infrastructure

Reliable facilities with redundant internet connections, backup power systems, and secure workstations designed specifically for real-time customer interactions and data protection.

Book a call now

Recipient of Gold Stevie®
Award for HR Innovation

Recognized for Excellence

Built on a Foundation of Trust

Live chat support outsourcing pricing

Position requirement

Entry level
Mid level
Expert level

Outsourcing

*monthly

$980
$1,100
$1,300

Straightforward pricing, no setup fees, long-term contracts, or hidden charges.

FAQs

Do you provide chat support in languages other than English?

Yes, our global teams include native speakers for English, French, and Spanish live chat support, with agents trained in culturally appropriate customer service approaches.
Can you handle both sales and support chats?

Our agents can be trained for different chat types including pre-sales inquiries, technical support, billing questions, and post-purchase assistance based on your business needs.
How do you maintain quality and consistency across chat agents?

We use quality assurance monitoring, regular training updates, standardized response templates, and performance metrics to ensure all agents maintain a consistent service quality.
What chat platforms and software do your agents use?

Our agents are experienced with major live chat platforms including Zendesk Chat, Intercom, LiveChat, Freshchat, Drift, and can adapt to your existing chat software and CRM integrations.