Case Studies
Client Overview
CrimsonLogic is a Singapore-based, technology-driven company dedicated to simplifying and enabling global trade. Governments, logistics providers, and enterprises worldwide rely on its expertise and innovative solutions.
For more than a decade, Sourcefit has been CrimsonLogic’s outsourcing partner, managing its fax and eManifest workflow — the backbone of its freight services.
The Challenge
CrimsonLogic’s freight workflow — from client eManifest submission to shipment arrival — was:
- Slow, error-prone, and costly
- Limited in scalability
- Resource-intensive, tying up skilled staff
- Reliant on outdated Excel-based tracking
The Solution: WorkingAI in Action
Sourcefit deployed a customized WorkingAI solution to automate critical steps while keeping human oversight in place:
- Auto-retrieval of eManifest forms from multiple sources
- OCR + AI auto-populate fields, flagging missing or unreadable data
- Human validation of flagged cases
- Real-time tracking dashboard replaces Excel logs
- Instant client confirmations once documents are approved
The Results
- 93% faster processing (30 minutes → 2 minutes per document)
- 56% lower monthly costs (manual work of 6 FTEs eliminated)
- Improved accuracy & compliance through smart automation
- Freed-up staff time for mission-critical, client-facing activities
Why It Matters
With WorkingAI, CrimsonLogic can deliver on its mission of simplifying global trade through smarter technology, scaling efficiently while reducing costs and errors.
The Impact
CrimsonLogic now:
- Processes documents faster and more reliably
- Reduces costs dramatically without adding headcount
- Frees staff to focus on strategic, client-facing activities
- Reinforces its global brand promise of simplifying trade with smarter technology
