Why Outsource to the Dominican Republic?
The Dominican Republic stands out as the Caribbean’s premier outsourcing destination, offering businesses unmatched advantages for nearshore operations.
With a mature outsourcing market, the Dominican Republic boasts an experienced, multilingual workforce and highly rated telecommunications and transportation infrastructure.
It also features a stable and supportive government, a cultural affinity with the U.S. and Europe, and a genial and welcoming atmosphere.
Sourcefit in the Dominican Republic
The Dominican Republic’s Nearshore Advantages
Year Founded: 2009
Location: Just 2 hours from Miami, Eastern Time Zone
Talent Pool: 50,000+ experienced outsourcing professionals
Languages: English, Spanish, and French fluency
Infrastructure: Most advanced telecommunications in the Caribbean
Market: Mature outsourcing industry with a proven track record
Grow Faster with Sourcefit’s Nearshoring Solutions in the Dominican Republic
Build a team of experts close to home for less than half the price of US-based talent.
As a leading outsourcing company in the Dominican Republic, we use our deep BPO industry expertise to deliver competitive nearshore outsourcing solutions that accelerate your business growth.
Access the region’s top-tier talent pool through our proven nearshore outsourcing operations.
Back-office operations
Efficient handling of administrative tasks, record management, and process support to keep your business running smoothly.
Customer service outsourcing
Inbound, outbound, and omnichannel support delivered by bilingual agents trained to match your brand voice.
Medical billing
End-to-end claims processing, coding, and payment follow-up to improve reimbursement rates and cash flow.
Logistics and desktop support
Coordinated supply chain assistance and IT helpdesk services to keep operations moving and systems running.
Data processing
Accurate data entry, cleansing, and analysis to support decision-making and maintain reliable records.
Recruitment and accounting
End-to-end hiring support combined with bookkeeping, invoicing, and financial reporting handled by trained professionals.
Sourcefit Dominican Republic – Nearshore Outsourcing Solutions to Power Your Business Growth
Give your business the competitive edge with the benefits of nearshore outsourcing.
Decrease Costs and Increase ROI
Reduce labor costs by more than 50% while maintaining high-quality service delivery and maximizing your return on investment.
Find the Skilled Talent Fast
Access a large, experienced talent pool that fills roles quickly, ensuring your projects stay on track and deadlines are met.
Build a Process to Last
Leverage our proven BPO expertise to establish sustainable, long-term processes that support your business growth and evolution.
Operate in a Convenient, Nearshore Time Zone
Work in step with teams in the Eastern Time Zone, enabling real-time collaboration and immediate communication during business hours.
Scale Teams Quickly and Flexibly
Adapt to changing business requirements with our flexible staffing solutions that allow rapid team expansion or adjustment as and when you need it.
The Right Talent, Right Roles, Ready to Grow Your Business
Our Dominican Republic team combines local expertise with global BPO standards to deliver exceptional results for your business.
Led by seasoned professionals with decades of industry experience, we ensure the success of your nearshore outsourcing initiatives from day one.
Enmanuel Maura
Vice President of Growth
Enmanuel has over 20 years of experience in the outsourcing industry and has successfully directed sales, operations, and client relationships in various BPO companies.
William Lorenzo
Country Manager – Dominican Republic
William brings to the table more than 20 years of BPO experience, and a proven track record of enhancing call center operations, boosting efficiency, and driving results.
How Much Does Outsourcing to the Dominican Republic Cost?
Position requirement
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Accountant
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Digital Marketing Agents
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Spanish Language Customer Support
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Bilingual Customer Support
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Logistic Support
Dominican Republic
**Nearshore Outsourcing
- $2,176
- $1,883
- $1,591
- $1,738
- $1,177
**Average price per position (Entry/Mid/Expert Level)
Success stories
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Building application development teams locally is extremely challenging both in terms of costs and talent availability. Luckily, we were introduced to Sourcefit and they helped us create our own offshore team, which proved to be a great solution to both problems. Their team has supported us every step of the way.
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When we outsourced our first position several years ago, I never imagined that so many of our design and construction support roles could be handled by remote staff. But from CAD specialists, to estimators, production managers and accountants, we have had great success.
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We’ve been extremely happy with our decision to work with Sourcefit. Our industry is extremely competitive and outsourcing has been an important part of our strategy to lower costs and boost service levels. Sourcefit has provided excellent staff and helped us to integrate them with our local team and our overall process. We’ve been extremely happy with our decision to work with them.
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They understand the need for speed and excellence in a fast-paced workplace. Their support is reliable, and they take pride in collaborating with us.
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They have become a valuable extension of our operations, providing reliable support that has contributed to our success.
Outsource Your Business Processes to the Dominican Republic in 3 Easy Steps
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Step 1: Define the project
We will consult with you about how nearshore outsourcing can benefit your business and the types of roles that are most successfully outsourced.
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Step 2: Match with talent
We will endorse candidates who meet your requirements until you find the perfect fit.
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Step 3: Deliver and repeat
We will work with you every step of the way – from training to onboarding, to providing robust ongoing support for your new remote staff – to ensure your long-term success.
Recipient of Gold Stevie®
Award for HR Innovation
Recognized for Excellence
Built on a Foundation of Trust
Build your offshore team today!
FAQs
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What industries do you work with?
We serve a wide range of sectors, including customer service, e-commerce, healthcare, insurance, logistics, IT support, and finance. Our Dominican Republic teams can be tailored to meet the tools, tone, and compliance needs of your specific industry.
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What if there are communication or cultural issues?
The Dominican Republic has a strong bilingual workforce, with many agents fluent in English and Spanish. This, combined with cultural alignment to U.S. markets, helps ensure smooth communication and an excellent customer experience.
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How much management time will this require from me?
We handle recruitment, training, and day-to-day supervision. You’ll have full visibility into performance, but you can stay focused on strategy while we take care of the operations.
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Why is outsourcing in the Dominican Republic better than hiring locally?
Outsourcing to the Dominican Republic can reduce labor costs by up to 60% compared to hiring in the U.S., while still providing skilled, reliable professionals.
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What time zones can you cover?
The Dominican Republic is in Atlantic Standard Time (AST), aligning closely with Eastern Time for most of the year. This makes it ideal for real-time collaboration and U.S. business hours coverage.
