Case Studies
How WorkingAI Cut Processing from 30 Minutes to 2 — and Halved Costs
See how Sourcefit helped CrimsonLogic, a global trade pioneer, transform freight document processing with WorkingAI.
The Challenge
CrimsonLogic’s freight workflow — from client eManifest submission to shipment arrival — was:
- Slow, error-prone, and costly
- Limited in scalability
- Resource-intensive, tying up skilled staff
- Reliant on outdated Excel-based tracking
The Solution: WorkingAI in Action
Sourcefit deployed a customized WorkingAI solution to automate critical steps while keeping human oversight in place:
- Auto-retrieval of eManifest forms from multiple sources
- OCR + AI auto-populate fields, flagging missing or unreadable data
- Human validation of flagged cases
- Real-time tracking dashboard replaces Excel logs
- Instant client confirmations once documents are approved
The Results
- 93% faster processing (30 minutes → 2 minutes per document)
- 56% lower monthly costs (manual work of 6 FTEs eliminated)
- Improved accuracy & compliance through smart automation
- Freed-up staff time for mission-critical, client-facing activities
Why It Matters
With WorkingAI, CrimsonLogic can deliver on its mission of simplifying global trade through smarter technology, scaling efficiently while reducing costs and errors.
Read Full Case Study Detail
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Client Overview
CrimsonLogic is a Singapore-based, technology-driven company dedicated to simplifying and enabling global trade. Governments, logistics providers, and enterprises worldwide rely on its expertise and innovative solutions.
For more than a decade, Sourcefit has been CrimsonLogic’s outsourcing partner, managing its fax and eManifest workflow — the backbone of its freight services.
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The Challenge
The freight process was critical but deeply inefficient:
- Multiple manual steps made it slow and error-prone
- Scaling required significant increases in headcount
- Valuable agents were tied up in repetitive data entry
- Process tracking relied on manual Excel updates, limiting transparency and accuracy
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The Solution: WorkingAI in Action
Sourcefit began by conducting a no-cost process optimization study of CrimsonLogic’s workflow, identifying steps that could be automated while preserving human checks.
New Workflow:
- Seamless Retrieval: System automatically pulls eManifest forms from multiple sources
- OCR + AI Processing: Data fields are auto-populated, missing/unreadable entries flagged
- Human Validation: Flagged documents reviewed by agents, ensuring compliance
- Client Confirmation: Approved documents trigger immediate notifications
- Real-Time Tracking: A customized dashboard replaces manual Excel logs
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Success Metrics
- 93% reduction in processing time (from 30 minutes to 2 minutes per document)
- 56% reduction in monthly processing costs (equivalent to 6 FTEs of manual workload)
- Error reduction & efficiency through automation with oversight
- Improved continuity & transparency via dashboard monitoring
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The Impact
CrimsonLogic now:
- Processes documents faster and more reliably
- Reduces costs dramatically without adding headcount
- Frees staff to focus on strategic, client-facing activities
- Reinforces its global brand promise of simplifying trade with smarter technology
