Customer Service Outsourcing SolutionsScale Smarter: Customer Support That Builds Loyalty and Grows Your Business

Your customers expect fast, friendly, and knowledgeable support—day and night. Building and managing an in-house team is costly and time-intensive.With Sourcefit, you get access to world-class talent in top outsourcing hubs, backed by proven processes, reliable technology, and 15+ years of experience. The result? Exceptional service at a fraction of the cost—without the headaches.

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    Why Sourcefit?

    Sourcefit’s customer support outsourcing service

    Customer service should feel effortless for your customers—and seamless for you. Every Sourcefit team is custom-built to deliver that promise.Our agents operate from the world’s top outsourcing hubs—Philippines, South Africa, Dominican Republic, Madagascar, and Armenia. They’re trained in your systems, aligned with your brand voice, and supported by enterprise-grade infrastructure that keeps everything running smoothly, no matter the time zone.

    What Makes Us Different

    1. Real Savings Without Sacrificing Quality

    Reduce staffing costs by up to 70% while maintaining service excellence and accountability.

    2. Skilled, Adaptive Talent

    Handpicked agents, trained on your tools and processes, backed by continuous QA.

    3. Infrastructure You Can Count On

    Backup systems, secure networks, and enterprise-level facilities ensure uninterrupted service.

    4. Invisible Integration

    Your customers won’t know they’re speaking to an external team—but they’ll feel the difference in speed and care.

    What we offer

    Industries We Serve

    E-Commerce

    Order inquiries, returns, product questions—24/7 coverage

    Healthcare

    Patient scheduling, insurance verification, HIPAA-compliant communication

    Insurance

    Policy inquiries, claims support, lead qualification

    Retail

    Store support, inventory queries, account management

    Startups

    Professional support from day one, without overhead

    BPO CX

    Data entry, onboarding, complete back-office support

    That’s why Sourcefit builds customer service teams that match your industry, your hours, and the way your customers prefer to communicate.

    We support businesses across a wide range of sectors, with agents trained to handle the tools, tone, and complexity of each.

    Here are just a few areas where customer service outsourcing with Sourcefit makes a difference

    E-commerce customer service outsourcing — Top BPO Solutions | Outsourcing Services In The Philippines

    E-commerce customer service outsourcing

    Handle order inquiries, returns, and product questions that come in around the clock

    Healthcare customer service outsourcing

    Healthcare customer service outsourcing

    Patient scheduling, insurance verification, and HIPAA-compliant communication

    Insurance agency customer service outsourcing — Top BPO Solutions | Outsourcing Services In The Philippines

    Insurance agency customer service outsourcing

    Policy inquiries, claims support, and lead qualification

    Retail customer service outsourcing

    Retail customer service outsourcing

    Store support, inventory questions, and customer account management

    Customer service outsourcing for startups — Top BPO Solutions | Outsourcing Services In The Philippines

    Customer service outsourcing for startups

    Professional support from day one, without the overhead of hiring full-time staff

    Business process outsourcing customer service — Top BPO Solutions | Outsourcing Services In The Philippines

    Business process outsourcing customer service

    Complete back-office support, including data entry and customer onboarding

    The Sourcefit Advantage

    Get started today

    1. Predictable, Scalable Costs Pay only for what you need—one agent or one hundred.
    2. Rapid Scaling Expand instantly for product launches or seasonal spikes.
    3. More Time for Core Business We manage the conversations, you focus on growth.
    4. Access to Global Talent Skilled agents with multilingual capabilities from strategic hubs.
    5. True 24/7 Coverage Every call answered, every email replied to, every chat resolved.

    Why choose Sourcefit for customer service outsourcing?

    15+ years of proven results
    We’ve been doing this since 2009, starting with one of the world’s first mobile social media services. That experience taught us how to handle complex, high-volume customer interactions from day one.

    Global reach, local expertise
    Operations in the Philippines, South Africa, the Dominican Republic, Madagascar, and Armenia mean we can provide multilingual customer service outsourcing that truly covers your customers wherever they are.

    Over 2,000 professionals, 20+ industries
    We’ve built teams for Fortune 500 companies and scrappy startups across e-commerce, healthcare, finance, telecom, and more. Chances are, we’ve handled something like your business before.

    Built for the long haul
    We build dedicated teams that stick around and grow with your business. Our goal is to create lasting value, not quick fixes.

    Personal service at scale
    Despite our size, every client gets direct attention and customized solutions. You’re not just another account number.

    Build your customer support team

    • 15+ Years of Experience

      Serving Fortune 500s and startups since 2009.

    • 20+ Industries Served

      From e-commerce to finance to healthcare.

    • 2,000+ Professionals

      Dedicated teams that grow with you.

    • Award-Winning Workplace & Service

      From Stevie Awards to Great Place to Work.

    Recipient of Gold Stevie®
    Award for HR Innovation

    Recognized for Excellence

    Built on Trust

    Customer Service Outsourcing Pricing

    Position requirement

    • Entry level
    • Mid level
    • Expert level

    Outsourcing

    *monthly
    • $980
    • $1,100
    • $1,300
    Outsourcing your customer support shouldn’t come with hidden fees or confusing contracts. At Sourcefit, pricing is simple, predictable, and built around your business.

    No hidden fees. No lock-in contracts. Pricing is simple, predictable, and built for your needs.

    FAQs

    Get started today

    Your Customers Deserve the Best—And So Does Your Business
    Let’s build a support team that delivers loyalty, revenue, and peace of mind.

     

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