St. Petersburg, Florida, October xx, 2025 – SourceCX, a division of Sourcefit specializing in fully managed, modern outsourced customer support services, has been recognized in Everest Group’s latest Customer Experience Management (CXM) Services PEAK Matrix® Assessment for the Americas and APAC regions. This inclusion places SourceCX alongside an elite group of providers shaping the future of customer experience worldwide.
Everest Group’s PEAK Matrix® is one of the industry’s most respected benchmarks for assessing service and technology providers, using a rigorous methodology that considers both market impact and future vision. Providers included are acknowledged for their ability to deliver meaningful results for clients today while innovating for tomorrow.
SourceCX was highlighted for its ability to deliver both nearshore and offshore support, its investment in alternative delivery models, and the development of proprietary tools and platforms. In 2024, SourceCX launched Knit, an AI-powered team management platform that helps companies of any size integrate AI into daily operations and manage remote teams more effectively and cost-efficiently.
“It’s an honor to be recognized by Everest Group among leading CX providers in the Americas and APAC. At a time when AI is redefining what’s possible in customer experience, we’re proud to be seen as a trusted partner that brings together great human teams with innovation and operational excellence to deliver measurable impact for our clients.”
Andy Schachtel, President, SourceCX
Everest Group is a leading global research firm known for delivering data-driven insights and guidance to business leaders. Its PEAK Matrix® framework is an objective assessment of service and technology providers across key markets worldwide.
About SourceCX
SourceCX is a business process outsourcing company that specializes in providing managed, modern customer support services that are human-centered and technology-driven. It operates delivery hubs in top global talent centers – including the Philippines, the Dominican Republic, South Africa, Madagascar, and Armenia – offering multilingual support, time-zone flexibility, and highly competitive costs. SourceCX is a division of Sourcefit, an award-winning offshore staffing and BPO solutions company with headquarters in Manila, Philippines. To learn how SourceCX builds deeper brand loyalty through satisfying customer experiences, please visit https://sourcecx.com/.
Disclaimer
Licensed extracts taken from Everest Group’s PEAK Matrix® Reports, may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their positioning. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.
About Everest Group
Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group’s PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at www.everestgrp.com.
